Good question, there may be valid occasions that prevent on-time payments. To avoid late charges that are applied next day after due dates, please call the AMU Billing Representatives at 763-576-2750 option Number 3, to request a payment arrangement to temporarily extend your due date for a reasonable amount of time, or to arrange for interim payments before your next due date. Note: These arrangements must be made over the phone, or in person at Anoka City Hall at this time, thank you.
Some customers find it hard to pay their utility bills in the winter. The State of Minnesota set up the Cold Weather Rule to protect residential, heat-affected customers, who are unable to pay their utility bills, from disconnection of service between October 15 and April 15. The Cold Weather Rule does not forbid winter shut off. You would need to first fill out the Inability to Pay Application (PDF) or promptly call AMU at 763-576-2750 to apply for Cold Weather Rule protection and set up a payment plan.