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Anoka Municipal Utility (AMU)

Show All Answers

1. What do I do if there is a tree or branches in, or close to, the power lines?

Use the Report a Tree/Branches on or near the Power-Lines Form to let us know!  Otherwise, feel free to call 763-576-2903 between the hours of 7 am and 3 pm Monday through Friday.

We will add your request to the tree trimming list, check out the situation and prioritize it appropriately, then trim or remove dead trees if necessary.

Note: There are tree-trimming trucks on regular rotation that work their way around the city trimming and cutting as they go. Many of the requests will be completed on regular rotation if not higher priority, such as those with power loss or flickering. However, we still appreciate you letting us know so we can proactively remove branches before power is effected if possible, so thank you for letting us know!

2. Who do I call before I dig in Anoka?

State law requires you call the Gopher State One Call center at 651-454-0002 or 800-252-1166 or simply 811 before you begin digging. All utilities (electric, phone, cable TV, gas) will locate their facilities within 48 hours of your call to the center. This is a free service. They do require 48 hours notice.

Check out our "Call Before You Dig" section for more information.

3. How do I report a street light out in Anoka?

Complete our Report a Street Light Out Form -or- call Anoka Municipal Utility (AMU) at 763-576-2903 between the hours of 7:30 am and 3 pm, Monday through Friday. Give us a street location and/or intersection and we will repair the light as soon as possible.

4. Can I pay my AMU bill online?

Yes, check out the details of our 24-hour pay service.

5. How do I make payment arrangements if needed?

Please call into AMU billing to speak to one of the billing representatives at 763-576-2750 option Number 3, or visit the representatives in person at Anoka City Hall to see if you qualify for an arrangement of some kind.

6. What happens if I can't pay my bill by my due date?

Good question, there may be valid occasions that prevent on-time payments. To avoid late charges that are applied next day after due dates, please call the AMU Billing Representatives at 763-576-2750 option Number 3, to request a payment arrangement to temporarily extend your due date for a reasonable amount of time, or to arrange for interim payments before your next due date. Note: These arrangements must be made over the phone, or in person at Anoka City Hall at this time, thank you.

Some customers find it hard to pay their utility bills in the winter. The State of Minnesota set up the Cold Weather Rule to protect residential, heat-affected customers, who are unable to pay their utility bills, from disconnection of service between October 15 and April 15. The Cold Weather Rule does not forbid winter shut off. You would need to first fill out the Inability to Pay Application (PDF) or promptly call AMU at 763-576-2750 to apply for Cold Weather Rule protection and set up a payment plan.

7. How do I read my AMU bill?

View an example bill (JPG) with descriptions! AMU billing reps would love to help you with this if you have questions. Please call 763-576-2750 and press option Number 3 to speak to a live person during 8 am to 4:30 pm. Monday through Friday!

8. How can I try to Save Energy and Lower my electric bill?

Check out "Ways to Save Energy" on our Energy Conservation Tips page! Make sure to scroll down to check out the DIY "Yardstick" home assessment at the bottom!

9. Where can I find Electrical Rebate information?

Find information on our Rebates page, you will then be directed to info and forms to print and send to AMU!  

10. How can I Go Green affordably in my home?

It’s easy with our Clean Energy Program or call 763-576-2750, ext. 3 to speak to someone.

11. What is Clean Energy and why would I want to choose this option?

Clean Energy is a low-cost way to support renewable energy and the environment! The Minnesota Municipal Power Agency (MMPA) supplies electricity to eleven Minnesota municipal utilities, including Anoka. 17% of MMPA’s electricity supply comes from renewable sources such as wind, solar, bioenergy, and hydropower.

A new Clean Energy Program is available where residential customers can elect to have 50%, 75%, or 100% of their electricity from environmentally friendly, renewable sources.

12. How far away from the power lines should I plant my trees?

Find some tips to follow  on our Tree Planting Guidelines page, along with small tree and shrub suggestions.

13. What provider does the City of Anoka use for recycling?

The City of Anoka contracts with Republic Services to provide the recycling service. View a schedule and list of recyclable items (PDF) on Republic Services website.  See our Customer Service link for additional information.

14. Is there a place to check if something can be recycled or not?

Here is a link to Anoka County’s Recycling and Disposal Directory  (you will be leaving the city’s website using this link). This directory is available to help you learn where to recycle, compost or dispose of materials from your household.

15. What does AMU stand for?

AMU stands for Anoka Municipal Utility. AMU provides electric utilities to the City of Anoka and portions of Champlin, Dayton, Coon Rapids and Ramsey. AMU also provides billing services to Anoka customers for a variety of other utilities such as water, sewer, storm sewer and recycling.

16. What are AMU's business hours?

Anoka City Hall is where the Utility Billing Representatives are located. This is where customers visit to conduct business.  City Hall is open Monday through Friday, from 8 am to 4:30 pm.

The Municipal Utility Shop is home-base for the Electric Department Linemen who work on the overhead and underground utility power lines and more.  The Utility Director, Operating Superintendent, Purchasing Agent, and support staff are also there weekdays from 7 am to 3 pm.

17. What might I need to know about adding Solar Power to my home?

Check out our Frequently Asked Questions (FAQs) about Solar Installation.